Welcome to Trust Hope Professionals (“Firm,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and services related to Document Preparation, Document Review, and Back Office Processing Solutions for Law Firms/Attorneys. By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.
1.Services Provided
Trust Hope Professionals is a Document Preparation and a Back Office Processing Solution for Law Firms. Services include but are not limited to:
- Document Preparation Services
- Loss Mitigation Underwriting Review/Editing
- Foreclosure Defense Law Firm Referral
Back Office Processing Solution for Law Firms
Verification of Mortgage (VOM) with Mortgage Servicers
- Review and Challenge of Loan Documents
Our services are subject to case-specific evaluations and do not guarantee any particular outcome.
2. No Guarantees and Legal Disclaimer
- Outcomes depend on multiple factors, including lender policies, state laws, and financial qualifications.
- We do not guarantee a specific result.
3. Fees & Payment
- Fees and costs vary depending on the nature and complexity of your case. Fees will be disclosed in a formal engagement agreement.
- Certain states prohibit upfront fees for loan modification services. We comply with all applicable laws regarding legal fees.
- Fees for legal services are non-refundable unless stated otherwise in the agreement.
- Payment plans may be available at the firm’s discretion.
5. Client Responsibilities
To effectively represent you, you agree to:
- Provide accurate and complete financial and legal information.
- Respond promptly to requests for documentation or signatures.
- Comply with court deadlines and legal procedures.
- Understand that failure to cooperate may impact your case negatively.
6. Privacy and Confidentiality
We take client confidentiality seriously and protect all personal and financial information in accordance with attorney-client privilege and legal ethics rules. However, communication through email or this website is not inherently secure, and sensitive information should be discussed directly with an attorney.
7. Limitation of Liability
Trust Hope Professionals is not liable for lender decisions, court rulings, or other external factors affecting your case.
We are not responsible for any foreclosure actions initiated or continued by your lender while legal proceedings are pending.
No legal advice will be provided as we are not a law firm nor do we have attorneys in our organization.
8. Third-Party Services & Links
Our website may provide links to third-party services or resources. These are for convenience only and do not imply an endorsement.
We are not responsible for any third-party actions, services, or privacy policies.
9. Amendments to Terms
We reserve the right to modify these Terms at any time. Any updates will be posted on this page.
Continued use of our website or services constitutes acceptance of any changes.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of California. Any disputes arising from these Terms shall be resolved through arbitration or litigation in the courts of Los Angeles, CA.
Terms and Conditions for SMS
- Introduction
Welcome to Trust Hope Professionals. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.
- Consent for SMS Communication
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Trust Hope Professionals at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.
- Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related to the following:
based on the subscribed service, such as weekly updates, monthly notices, case status updates, retainer payment reminders, and document deadline reminders.
- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your appointments, billing, documentation, and case status.
- Standard Messaging Disclosures
Messaging frequency may vary.
Message and data rates may apply.
You can opt-out of receiving SMS messages at any time by texting “STOP” to the number from which you received the message.
For assistance, text HELP or visit our website at https://trust-hp.com.
Visit https://trust-hp.com/privacy-policy/ for privacy policy and https://trust-hp.com/terms-and-conditions/ for Terms of Service.
- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
- Opt-In Method:
You may opt-in to receive SMS messages from Trust Hope Professionals in the following ways:
Verbally, during a conversation
By submitting an online form
- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
- HELP
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at help@trust-hp.com.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
- Privacy
We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined above. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service.
11. Contact Information
If you have any questions regarding these Terms, please contact us:
Email: compliance@trust-hp.com
Address: 3780 Kilroy Airport Way, Suite 200, Long Beach, CA 90806
Phone: 888-959-4968
By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
DISCLAIMER
Trust Hope Professionals is not associated with the Federal Government, your State Government, or any Government programs. Our services are not approved by the Government or by your mortgage company. Even if you use our services, your lender may not agree to change/modify the terms of your mortgage. We are not a law firm nor do we provide legal advice. It is not necessary to pay a third party to arrange for a loan modification or other form of forbearance from your mortgage lender or servicer. You may call your lender directly to ask for a change in your loan terms. Nonprofit housing counseling agencies also offer these and other forms of borrower assistance free of charge. A list of nonprofit housing counseling agencies approved by the United States Department of Housing and Urban Development (HUD) is available from your local HUD office or by visiting www.hud.gov . Homeowner should NEVER stop communicating with their mortgage companies. Homeowners should NEVER fall behind on mortgage payments on purpose in an attempt to be eligible for or to qualify for help, loan modification or loss mitigation. Trust Hope Professionals will NEVER tell you to stop making payments, or fall behind on payments. Trust Hope Professionals will NEVER tell or instruct you to not communicate with your mortgage company.